Phoenix Ritual Incense

Thank you for choosing us for your shopping needs! We're delighted to share our shipping policies to ensure a smooth and enjoyable experience with your purchase.

Complimentary Shipping:

We are pleased to offer complimentary shipping on all orders exceeding $50 within the United States.

• The shipping method (UPS or USPS) is selected based on package weight and destination at the time of dispatch.

• A street address must be provided to qualify for free shipping.

Domestic Shipping with USPS:

• Orders are dispatched the next business day post-purchase.

• USPS Priority Mail typically takes 2 - 3 business days, although the timeframe is not guaranteed by USPS.

• Invoice estimates (2 or 3 Day) reflect USPS Priority Mail; this is not expedited service. USPS does not guarantee these estimates.

• For packages marked "delivered" by USPS, we trust your cooperation as we are unable to offer refunds under such circumstances.

Lost Packages:

• We encourage you to double-check your shipping details before confirming your order as we cannot take responsibility for lost packages. No USPS refund is offered for a lost package.

• For deliveries to less secure addresses with USPS, consider 'Signed Confirmation' or switch to UPS to enhance delivery security.

Shipping via UPS:

• Our warehouse dispatches UPS shipments around 12 p.m. EST, with orders after 10 a.m. EST scheduled for the next business day.

• Input your orders by 8:00 a.m. EST for UPS Next Day Air, 2nd Day Air, or 3rd Day Select to ship the same day.

• Note that UPS operates Monday through Friday and does not provide weekend delivery.

• Delivery through Ground UPS can range from 3 to 7 business days. Street addresses are needed as UPS does not deliver to P.O. Boxes.

U.S. & International Packages Not Delivered

If your package has not been delivered by the expected delivery date, please contact us no later than one week past expected delivery date by email: help@13moons.com or by phone: 802-681-7082. Please be sure to include your name, phone number, order number, and the best way to reach you. 

International Shipping:

• We gladly facilitate international shipping via the U.S. Postal Service.

• Any customs charges or taxes incurred are your responsibility as they vary by country and order.

• Please familiarize yourself with restrictions and taxes pertinent to your country.

International Shipping Timeframes:

• First-Class International Shipments typically take 7 to 21 business days; however, delays may occur as USPS does not guarantee delivery within this period.

• Priority International Shipments generally take 3 to 10 business days.

• Express International Shipments aim to deliver within 3 to 5 business days.

Specific Country Restrictions:

For customers in Greece, Brazil, and Australia, kindly note the prohibition on shipping knives and similar items due to customs regulations.

Signature Requirements:

• A signature from the cardholder may be required if the billing and shipping addresses differ.

• We reserve the right to require signatures upon delivery.

• UPS and USPS may also request a signature based on the value and destination of the package.

If Packages Cannot Be Delivered:

Should your order be returned due to an incorrect address, unavailability, refusal, or being unclaimed:

• You can opt to have the package resent. There will be a reshipping charge plus any return fees by UPS or USPS.

• Alternatively, you can cancel the order for a refund. Please note, shipping charges and a 15% restocking fee (including any return fees) will be deducted from your refund.

• There are no refunds for international orders that are returned or refused.

Thank you for reviewing our shipping policies. Your satisfaction is our priority, and we strive to offer exemplary service with each interaction.