Terms & Conditions

Authorization, Confirmation, and Order Acceptance

All orders are considered final at time of order submission. Your receipt of order confirmation with 13moons.com does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.

International Customers: All purchases are in USD (United States Dollars)

We, 13 Moons, reserve the right at any time after receipt of your order to decline the order if fraud is suspected.

Please review your order before confirming. Double check address, email and phone number. We are not responsible for lost or returned packages; please double check your shipping address before order confirmation. There is no refund from USPS for a lost or returned package.

Cancellations and Exchanges may result in a restocking fee.

We reserve the right to decline an order for unconfirmed and unverified account information.

Security Authorization and Confirmation is required by Paypal and Issuing Banks for checks, credit and debit cards before we ship your order. We may require additional information and verification before accepting and completing your order.

Your phone number must be valid in case we need to contact you concerning your order.

We may contact you if your shipping address does not match the billing for your account information.

A notice for signature may be mailed to the card holder's address when shipping address is different.

Please Note: We will not process your order if we are unable to contact you or you do not reply to our messages within 5 business days.

Typographical Errors:
13 Moons is not responsible for pricing, typographical, or other errors or omissions relating to pricing, copy, photography, or application.
In the event a product is listed at an incorrect price; with incorrect information; incorrect photo, price change, etc, we will contact you immediately by phone and/or email to remedy the situation or by cancellation of the item on your order. We reserve the right to cancel the portion of your order which is in error.
If a refund is due to you for the error, a refund will be issued back to you.
If we have shipped the item(s), we will do our best to remedy the situation, either with a replacement, a return, or a refund.
If there is an amount due for a price difference/error, we will contact you for authorization on the additional cost.

For all correspondence pertaining to your order, returns, broken item, lost package, please email help@13moons.com for fastest Customer Service and include your Order Number in the subject line.